COVID-19 (CoronaVirus): An open letter to our clients

COVID-19 (CoronaVirus): An open letter to our clients

PDF also available in English

Dear Client,
Lombard International Assurance continues to closely monitor the evolution of the COVID-19 (CoronaVirus) epidemic. First and foremost, we extend our safety concerns to you, your loved ones and your community.
Despite these very challenging times, as a global organisation, we have adjusted our infrastructure and have activated contingency plans to ensure the business is protected against potential operational impacts.
The health and safety of all our employees remains our utmost concern. We have already taken preventive action with our teams located in the key risk areas.  We have also introduced restrictions on cross-border business travel and all our teams have been advised not to travel to countries, territories or areas with reported confirmed cases. Our colleagues based in these locations have the full support of our broader resources. 

In addition, the vast majority of colleagues have now been fully equipped to work remotely.  In line with our ISO 27001 accreditation, we are maintaining the highest standards of data security and activating more teleconference facilities and further digital connectivity.
We continue to monitor advice from health authorities across the globe and will amend our plans accordingly as new information arises. During this time, the Company remains focused and agile to be able to adjust and respond to any further developments.

We are operational and open for business

In these unprecedented times, Lombard International Assurance is operational as we continue to support our clients and partners across the globe with their wealth planning needs. We have taken all necessary measures to remain operational, including where a full lock down has been implemented by Governments in any of our core markets. 
We remain in close contact with our large network of brokers, agents, asset managers, private and custodian banks, family officers and all wealth advisers who serve you and your financial interests.
Where possible, we are adopting a more digitally-enabled approach to serve you. We will be increasingly relying on Connect, our digital servicing platform, allowing you to see valuations and to interact with our teams to monitor and follow up on your queries. If you do not have your access yet, please request it here.
However, as we migrate to new ways of working, some activities or transactions may take longer than usual to process and we thank you in advance for your patience.

Our Luxembourg-based unit-linked insurance solutions

As you are aware, unit-linked life insurance solutions are an established and internationally recognised tool for wealth preservation. They are robust, flexible and adaptable to the most complex of situations.
Your Lombard International Assurance policies also benefit from Luxembourg’s insurance policyholder protection regime, which is popularly known as the ‘Triangle of Security’. It provides one of the strongest policy protection regimes in the world and requires:

  • All assets in an underlying life insurance policy to be held by a custodian bank approved by the state insurance regulator, the Commissariat aux Assurances, and, 

  • The ring-fencing of policy assets from both the insurance company and the custodian bank.

Please click here for further information.
Your unit-linked policy with Lombard International Assurance remains an efficient and reliable solution to manage your wealth in these challenging times. It provides you, at any given time, and in agreement with your appointed asset manager, the ability to modify your portfolio’s investment and asset allocation strategy, to best suit your risk profile. We will waive the usual fee for a change of investment strategy through to 30 April 2020.
Should you require further information, please don’t hesitate in liaising with your financial adviser or your usual Lombard International Assurance contact.
Today more than ever, you can count on us.
Kind regards,
The Lombard International Assurance Team