Our promise of service excellence
We understand the importance of providing a truly tailored service. We work with our partners to define and agree service levels across all elements of the onboarding, servicing and relationship management of our clients.
Our presence in 10 cities across the world, serving over 20 markets, means we have the breadth and reach to service our partners and clients on a global scale.
40 different nationalities, speaking over 30 different languages make up our global team of country specific partner and client service specialists. We have the expertise and local knowledge to engage with our clients and partners in their native tongue, with an understanding of regional cultures, needs and requirements.
In an age of constant digital change and innovation, we know that the needs of our clients and partners are evolving too. We remain focused on driving innovation in every aspect of our business, including the development of new digital capabilities, to continually provide the service and solutions they have come to expect.
Our Connect platform enables partners and clients to oversee and manage their policies securely online. This includes secure access to policy servicing and transaction information, online query management, the ability to change client information, beneficiaries and much more.
Our own legacy is our track record of providing a highly bespoke, exceptional service to our clients and partners.