Faces behind Service Excellence

Faces behind Service Excellence

Faces behind Service Excellence

 

At Lombard International, our mission is to help nurture private wealth and its positive impact on the world. We do this by creating the best tailor-made wealth and succession planning solutions for internationally mobile HNW individuals, their families and institutions. Our role is to ensure that our clients assets are protected, preserved, and passed on for generations to come.

Our clients are high net worth individuals, many of whom are first generation wealth creators. We also serve professional investors, responsible for institutional assets, foundations or endowments. We do this in partnership with our clients’ trusted advisors, including wealth managers, private banks, family offices and other expert advisors.

Our clients and partners expect excellence. We are committed to delivering it.

We clearly understand that it’s the calibre of our people that differentiate us in the market place and it’s their commitment and drive that creates the environment for delivering Service Excellence. With more than 40 nationalities speaking 25 different languages, they are clearly our best enablers of this ambition.

In our ‘Faces Behind Service Excellence’ interview series, we are proud to introduce some of our everyday heroes, whose work delivers tangible value and outstanding support to clients based across the world.

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Episode 1: Leading a team with a deep-rooted culture of delivering outstanding service


In our first interview, we met with Tine Vanmassenhove and Massimo Cartesegna, Associate Directors and co-Heads of our Partner & Client Services teams. 

Click here to read the interview

Interview Karine Garbo

Episode 2: Sharing knowledge to prepare the next generation of service excellence ambassadors


In this second episode, we met with our Karine Garbo, Head of the Service Excellence and Transformation Hub (SET Hub).

Click here to read the interview

Interview Nina Thommes

Episode 3: Nurturing long term employee motivation and commitment is a key enabler of excellence


In this third episode, we met with Nina Thommes, Senior Account Officer in our Partner and Client Services teams since 2002.

Click here to read the interview

Interview Marta Parada

Episode 4: Establishing a global centre of expertise and excellence in Luxembourg


In this new episode, we met with Marta Parada, Account Assistant within our PCS team responsible for serving our Portuguese, Spanish and Latin American partners and clients.

Click here to read the interview

Interview Luigi Barbera

Episode 5 : Combining people expertise and excellence with technology


In this new episode of our Faces behind Service Excellence series, we met Luigi Barbera, Senior Manager within our PCS team, responsible for leading and delivering service excellence to our partners and clients in Italy, Spain, Portugal and Latin America.

Click here to read the interview