Faces behind Service Excellence

Faces behind Service Excellence

Faces behind Service Excellence


At Lombard International, our mission is to help nurture private wealth and its positive impact on the world. We do this by creating the best tailor-made wealth and succession planning solutions for internationally mobile HNW individuals, their families and institutions. Our role is to ensure that our clients assets are protected, preserved, and passed on for generations to come.

Our clients are high net worth individuals, many of whom are first generation wealth creators. We also serve professional investors, responsible for institutional assets, foundations or endowments. We do this in partnership with our clients’ trusted advisors, including wealth managers, private banks, family offices and other expert advisors.

Our clients and partners expect excellence. We are committed to delivering it.

We clearly understand that it’s the calibre of our people that differentiate us in the market place and it’s their commitment and drive that creates the environment for delivering Service Excellence. With more than 40 nationalities speaking 25 different languages, they are clearly our best enablers of this ambition.

In our ‘Faces Behind Service Excellence’ interview series, we are proud to introduce some of our everyday heroes, whose work delivers tangible value and outstanding support to clients based across the world.

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Episode 1: Leading a team with a deep-rooted culture of delivering outstanding service

In our first interview, we met with Tine Vanmassenhove and Massimo Cartesegna, Associate Directors and co-Heads of our Partner & Client Services teams. 

Click here to read the interview

Interview Karine Garbo

Episode 2: Sharing knowledge to prepare the next generation of service excellence ambassadors

In this second episode, we met with our Karine Garbo, Head of the Service Excellence and Transformation Hub (SET Hub).

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Interview Nina Thommes

Episode 3: Nurturing long term employee motivation and commitment is a key enabler of excellence

In this third episode, we met with Nina Thommes, Senior Account Officer in our Partner and Client Services teams since 2002.

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Interview Marta Parada

Episode 4: Establishing a global centre of expertise and excellence in Luxembourg

In this new episode, we met with Marta Parada, Account Assistant within our PCS team responsible for serving our Portuguese, Spanish and Latin American partners and clients.

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Interview Luigi Barbera

Episode 5 : Combining people expertise and excellence with technology

In this new episode of our Faces behind Service Excellence series, we met Luigi Barbera, Senior Manager within our PCS team, responsible for leading and delivering service excellence to our partners and clients in Italy, Spain, Portugal and Latin America.

Click here to read the interview